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Customer Service

Shipping & Delivery

ATTENTION: If you check out with less than $500 worth of furniture in your shopping cart, All Weather Patio will automatically charge you a one-time shipping fee in the amount of $100.

  • All Weather Patio proudly ships all our merchandise direct to you via FedEx Freight and/or Estes Express. Both FedEx Freight and Estes Express offer tracking service and call-ahead delivery confirmation.
  • These freight carriers make “curbside” delivery, meaning that they will bring your merchandise to your front door or garage area. They will NOT bring your furniture inside a house, apartment, other residence or business, and they will NOT set your furniture up for you.
  • Your furniture will be shipped to a delivery terminal in your local area. Once the merchandise arrives in the terminal, a delivery agent will call you to schedule a delivery appointment (from 8 a.m. to 5 p.m. Monday-Friday only) within a 4-hour window. You will also be provided with a tracking number, allowing you to keep track of the location of your merchandise.
  • A delivery driver will then offload your order at your curb or driveway area from a life-gate truck. Your furniture may be double-boxed for safety, and it may arrive on a pallet. If you live down a road or driveway that the delivery truck can’t access without causing damage to the truck, we will be unable to complete delivery.
  • Upon delivery, you will be asked to inspect your item(s), and required to sign a Proof of Delivery receipt. A signature is required for all delivery, and a driver is not allowed to complete delivery without a signed receipt.
  • It is your sole responsibility to inspect the merchandise prior to the driver’s departure. Please note any damage to the item or packaging on the Proof of Delivery receipt, or if you opt to refuse delivery due to damage, please note, “refused due to damage” on the receipt. This will aid in and expedite the return or replacement process for your damaged furniture.
  • All Weather Patio offers shipping on all our items to the contiguous United States. This includes the 48 U.S. states on the continent of North America, south of Canada. If you live in the Caribbean, or in any country outside the U.S., and want to export your furniture order from Miami, FL, U.S. to your home, please call us toll-free at 1-888-255-7281, or email us at sales@allweatherpatio.com, to secure the best pricing. Please note that you will be responsible for arranging the shipping with an export company of your choice. We would then deliver your order to your chosen export company. If you live in Canada, please contact us prior to ordering to determine the shipping charges and duty.

Returns & Replacements

100% Satisfaction Guaranteed

  • AllWeatherPatio.com is committed to providing the highest-quality rattan and wicker furniture available on the internet, and the fastest delivery of that high-quality furniture. To that end, we offer a 30-day money-back guarantee on all our products. You would only be responsible for the return freight charge, and All Weather Patio would refund you the invoice total.
  • If there is anything we here at All Weather Patio can do to help make you even happier, please contact us today at 1-888-255-7281 or sales@allweatherpatio.com, and we will do everything in our power to make you happy.

 

Disclaimers & Limitation Of Liability

  • You expressly agree that the use of AllWeatherPatio.com is at your sole risk. You must be 18 years of age or older to register as a user with us. Neither the Company, nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers (“Providers”), merchants (“Merchants”), sponsors (“Sponsors”), licensors (“Licensors”) or the like (collectively, “Associates”), warrant that AllWeatherPatio.com will be uninterrupted or error-free. Nor do they make any warranty as to the results that may be obtained from the use of AllWeatherPatio.com, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through AllWeatherPatio.com except that the Company does guarantee that if for any reason you are not satisfied, simply return it within 30 days, and we will replace it or refund the cost of the item minus the true shipping cost – whichever you prefer. In addition, we will repair or replace any product for a full year from the date of purchase for structural or material damage under normal care and conditions. AllWeatherPatio.com is provided on an “as is,” “as available” basis, and the Company specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by the Company nor its affiliates, nor any of its officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create a warranty.